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Dr. Vaidya’s Lab


Despite its well-established reputation and a history spanning 44 years, Dr. Vaidya's Laboratory faced multiple challenges. While the laboratory had a strong presence in the Thane area in Mumbai, it had limited reach and low footfall in the centres located in areas such as Borivali and Dombivali. The laboratory had also not fully adopted digital optimisation, lacking a strong online presence. Furthermore, there were inefficiencies in customer relationship management that needed refreshing. Even partnerships with government entities yielded minimal footfall, calling for a significant revamp to broaden its reach. Amid rapid changes in healthcare and digital technology, the laboratory needed to modernise and expand its digital outreach.


Our team performed a detailed evaluation of the lab's brand and digital outreach. We streamlined customer relationship management and enhanced underperforming centres, including those associated with government partnerships. These initiatives led to a unified and more accessible digital platform, effectively broadening the laboratory's footprint and elevating customer engagement. As a result, Dr. Vaidya's Laboratory has not only modernised its brand but also achieved a significant boost in client satisfaction and footfall.

Client: Dr. Vaidya’s Lab

Sector: Medical

Dr. Vaidya’s Laboratory is a Mumbai-based leading diagnostic centre committed to offering an extensive array of diagnostic tests through both, in-laboratory testing and convenient at-home sample collection services.

Services: Brand Audit, Brand identity, Brand Story, Brand Governance, Brand Strategy, Brand and Logo Manual, Brand Architecture, Brand Experience, Brand Messaging and Tonality, Brand Social Media Guidelines, Market Research, Competitor Research and Analysis, Market Entry Strategy, Sales & Marketing Strategy, Product / Service Launch Strategy, Ad Campaigns, Sales & Marketing Campaigns, Social Media Campaigns, Social & CSR Films, Launch Campaigns, Content Films, Influencers Marketing, Paid Campaigns, Social PR, Network Management, SEO & SEM, Link Building, Ranking Management, Paid Promotions, Blogs and Content Marketing, Online Reputation Management, Pay Per Click Promotions, Reporting and Analysis, Dynamic eCommerce website development, Website UI Design, Website UX Development, App UI Development, Payment Gateway Integration, Website Performance Management, Venue Design and Art Direction

Dr. Vaidya's Lab


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